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Operational Process and Agency Considerations in Managing Emerging Technologies in Healthcare

Journal of Operations Management · Elliot Bendoly, Meng Li, Jeffrey Smith, Paul A. Pavlou

operationsoperations/service-operationsmethodmethod/empiricaldigital

摘要

本文探讨了医疗保健领域新兴技术管理中的运营流程与代理考量。研究通过多案例分析方法,揭示了技术实施过程中运营效率与不同利益相关者(如医生、管理者)代理动机之间的张力。核心发现表明,忽视代理问题会阻碍技术潜力的发挥,成功的运营管理需要将流程设计与激励机制相结合。

Journal of Operations Management, Volume 72, Issue 2, Page 164-175, March 2026.
Operational Process and Agency Considerations in Managing Emerging Technologies in Healthcare